# SiteOS Telephony & Unified Communications Pricing — Valid8

Source: https://valid8.me/telephony
Last updated: 2026-03-05
Currency: AUD (all prices ex GST unless stated)

## Overview

Cloud-native telephony for Australian accommodation providers. Three tiers: Red (Essentials), Gold (Professional), Platinum (Advanced). Replace PABX hardware with softphone apps, add guest intelligence, and integrate AI — all on carrier-grade cloud infrastructure.

- Month-to-month billing, no lock-in
- Annual billing saves 16.6%
- Setup fees are non-refundable
- Free internal SIP-to-SIP calls on all tiers

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## Tier Summary

| | Red — Essentials | Gold — Professional | Platinum — Advanced |
|---|---|---|---|
| Platform fee | $29/site/mo | $59/site/mo | $99/site/mo |
| Per-user fee | $12.50/user/mo | $15/user/mo | $19/user/mo |
| Typical deployment | 2 users = $54/mo | 3 users = $104/mo | 5 users = $194/mo |
| Annual equivalent | $45.04/mo | $86.74/mo | $161.80/mo |
| Setup fee | $495 | $795 | $1,295 (+$1,995 AI Whisper) |
| Pooled minutes | 500 | 1,000 | 2,000 |
| SMS included | 50 | 150 | 300 |
| Connected sites | — | $29/site/mo | $39/site/mo |
| Recording retention | 3 months | 12 months | 12 months |
| Numbers included | 1× AU local + 1× SMS | 1× AU local/site + 1× mobile | 1× AU local/site + 1× mobile |

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## Red — Essentials

**Tagline:** Replace your PABX. Keep it simple.

A like-for-like PABX replacement at market price. SIP desk phones & softphone apps, auto-attendant, call recording, and business hours routing — everything you need for a single site.

### Features
- SIP desk phones + softphone PWA apps
- Auto-attendant & business hours routing
- Call recording & voicemail-to-email
- 500 pooled minutes / 50 SMS included
- Free internal SIP-to-SIP calls
- 1× AU local number + 1× SMS number included
- QR code staff onboarding (2 min)
- Basic CDR analytics

### Overage Rates
- Local: 6¢/min
- Mobile: 15¢/min
- SMS: 10¢ each

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## Gold — Professional (Most Popular)

**Tagline:** Connect your sites. Know your caller.

Everything in Red plus visual call flow builder, multi-site routing, and guest intelligence. When a guest calls, their booking record appears on screen — no other telephony provider in Australia can do this.

### Features (in addition to Red)
- Visual call flow builder (drag & drop)
- Cross-site routing & free inter-site calls
- Guest record on screen when phone rings
- One-click call-out from booking record
- Ring groups & caller type detection
- 1× AU local number per site + 1× mobile number included
- CDR analytics & 12-month recording retention
- Internal team chat & dual-provider support

### Overage Rates
- Local: 5¢/min
- Mobile: 13¢/min
- SMS: 9¢ each

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## Platinum — Advanced

**Tagline:** AI in every call. Automation in every workflow.

Everything in Gold plus full Voice AI integration. AI Whisper provides live prompts during calls. AI Concierge handles after-hours. Automated SMS booking forms and guest lifecycle workflows with provable ROI.

**Requires:** Voice AI module + Messaging Hub module

### Features (in addition to Gold)
- Voice AI warm handoff with full context
- AI Whisper — live prompts during calls
- AI Concierge — after-hours automation
- Automated SMS booking forms
- Guest lifecycle workflows
- AI call summaries & ROI attribution
- Geo tracking & voice quality tuning

### Overage Rates
- Local: 5¢/min
- Mobile: 12¢/min
- SMS: 8¢ each

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## Investment Summary (per site)

| Users | Red | Gold | Platinum |
|---|---|---|---|
| 2 users | $54/mo ($45.04 annual) | $89/mo ($74.23 annual) | — |
| 3 users | $66.50/mo ($55.46 annual) | $104/mo ($86.74 annual) | $156/mo ($130.10 annual) |
| 5 users | $91.50/mo ($76.31 annual) | $134/mo ($111.76 annual) | $194/mo ($161.80 annual) |
| 10 users | $154/mo ($128.44 annual) | $209/mo ($174.31 annual) | $289/mo ($241.03 annual) |

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## Feature Comparison

### Core Telephony (all tiers)
- SIP Desk Phones + Softphone Apps ✓
- Auto-Attendant ✓
- Call Recording ✓
- Voicemail-to-Email ✓
- Business Hours Routing ✓
- Free Internal Calls (Same Site) ✓
- QR Code Staff Onboarding ✓
- Basic CDR Analytics ✓

### Advanced Telephony (Gold+)
- Visual Call Flow Builder (Drag & Drop)
- Ring Groups & Hunt Groups
- Role-Based Softphone Views
- Advanced CDR Analytics & Reporting
- Internal Team Chat
- Dual-Provider SIP Support
- Conference Bridge

### Multi-Site (Gold+)
- Cross-Site Call Routing
- After-Hours Cross-Site Overflow
- Free Inter-Site Calls
- Per-Site Caller ID
- Selective External Access per Role
- Consolidated Multi-Site Analytics

### Guest Intelligence (Gold+)
- Caller Enrichment: Basic (Red) → Full 14-Point (Gold/Platinum)
- Guest History on Screen (Gold+)
- RMS Booking Overlay on Inbound Call (Gold+)
- One-Click Call-Out from Booking (Gold+)
- Auto-Linking Calls to Guest Records (Gold+)
- Caller Type Classification (Gold+)
- AI Call Summaries (Platinum only)

### AI Integration (Platinum only)
- Voice AI Warm Handoff (AI → Human + Context)
- AI Whisper — Live Prompts During Calls
- AI Concierge — After-Hours Automation
- Automated SMS Booking Forms
- Guest State Machine / Lifecycle Workflows
- ROI Attribution & Revenue Tracking
- Geo Tracking & Voice Quality Tuning

### Support & SLA

| | Red | Gold | Platinum |
|---|---|---|---|
| Email Support | ✓ | ✓ | ✓ |
| Phone Support | Business Hours | Extended Hours | Priority 24/7 |
| Uptime SLA | Best Effort | 99.5% | 99.9% |
| Quarterly Reviews | — | ✓ | ✓ |
| Dedicated Account Manager | — | — | ✓ |

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## Why Upgrade?

### Red → Gold (~$35/mo more for 2 users)
Delivers ~$2,064/mo in captured value:
- Guest record on screen saves 2 min per call × 30 calls/day
- Cross-site overflow captures missed bookings worth $180/night
- Visual call flow builder eliminates IT contractor visits

### Gold → Platinum (~$52/mo more for 3 users)
Delivers ~$9,750/mo in AI-attributed value:
- AI Whisper conversion uplift on upsells during live calls
- AI Concierge captures after-hours bookings 24/7
- Automated SMS booking forms reduce reception workload by 40%

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## Competitive Comparison

| Solution | Hardware Cost | Per-User Pricing | Guest Record Link | AI Agents | Park-Specific |
|---|---|---|---|---|---|
| Traditional PABX | $5k–$15k | Desk-bound | None | None | None |
| AU Hosted PBX | $0 | $29–$45/user/mo | None | None | None |
| Generic Cloud UCaaS | $0 | $30–$55/user/mo | None | Add-on ($$$) | None |
| SiteOS Red | $0 | $27/user (2 users) | — | — | ✓ QR onboarding |
| SiteOS Gold | $0 | $34.67/user (3 users) | ✓ Automatic | — | ✓ Visual flows, guest intel |
| SiteOS Platinum | $0 | $38.80/user (5 users) | ✓ Automatic | ✓ Native AI | ✓ Full AI integration |

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## Enterprise

5+ sites: White-label PWA, custom AI personalities, multi-site unified management, dedicated account manager, SLA guarantees. Contact for custom pricing.

## Links
- Pricing: https://valid8.me/telephony
- Guides: https://valid8.me/telephony-guides
- Contact: https://valid8.me/contact